BALI SEES SIGNIFICANT IMPROVEMENT IN COVID-19 RECOVERY AND TRANSMISSION RATES

 

Bali COVID-19 Handling Task Force recorded a significant increase in the recovery rate in Bali as of Saturday (6/2), with 384 patients having recovered in one day. At the same time, officials confirmed a decline in daily new cases, which had reduced to 139 patients in Denpasar on Saturday, from a previous 277 daily rate recorded several days ago. 

According to the information from the Head of Bali COVID-19 Handling Task Force, Dewa Made Indra explained that Denpasar had the highest recovery rate with 139 patients recovered.

He believes the added safety measures and cooperation from authorities have helped control the spread of the virus.

He has been giving special attention to areas with high infection rates, by cooperating with the heads of each sub-district, in order to minimize the risk of spreading the virus to other areas.

Additionally, Indra also said that other regions have also contributed in helping the COVID-19 patients to recover, Badung with 97 recoveries, Gianyar with 44, Tabanan with 40, Buleleng with 27, Bangli with 15, Jembrana with 15, Klungkung with three, Karangasem with two and another two from outside of Bali.

As per to this data, the cumulative cases of COVID-19 in Bali as of Saturday (6/2) is 28,048, with 24,162 recovered, which calculates an 85.16 percent recovery rate.

However, Indra still advises the people of the importance of prevention protocols to avoid a surge, which led to problems like lack of isolation rooms at the start of 2021; nearly all hospitals and isolation buildings in Bali reached maximum capacity.

“People need to keep following the prevention protocols to reduce the risk of creating new clusters among the people and reduce the fatality rate from COVID-19 in Bali” Indra concluded.

SOURCE : https://thebalisun.com/

Tourism Minister Invites Indonesian Entrepreneurs To Work From Bali

 

The Indonesian Tourism Minister, Sandiaga Uno, has invited entrepreneurs and professionals from Indonesia to work from Bali to help recover the tourism sector and boost economic activity on the island. 

After recently setting up an office in Bali, The Tourism Minister is focusing on recovery strategies while gaining insight from affected business owners.

During an interview on Friday (29/1), Sandiaga Uno said he is currently preparing a program with benefits to attract business engagement to the island. 

“I invite entrepreneurs and professionals to start considering working from Bali. There are two functions, the first is that we can become more efficient and enjoy the natural beauty of the island. And second, we can help the tourism sector and creative economy in Bali.” said Sandiaga Uno.

Sandiaga Uno hopes to restore motivation and hope to the people of Bali by finding short and long-term solutions to recover from the economic crisis.

“I’ve discussed this program with the Bali provincial government to prepare work packages, and perhaps even study packages, in Bali so we could begin promotion in the near future.” Sandiaga concluded. 

He also plans to offer opportunities to expats who have been working in Jakarta to relocate to Bali. He assured that health and safety protocols will be prioritized during this program. Sandiaga Uno hopes that this program will help the people of Bali as 80 percent of them are dependent on the tourism sector.

SOURCE : https://thebalisun.com/

INDONESIA EXTENDS INTERNATIONAL FLIGHT BAN UNTIL FEBRUARY 8

 

The Indonesian government has decided to extend its international flight ban for another 14 days. The extension will be carried out from January 26 to February 8, 2021.

The decision comes as COVID-19 cases continue to surge across the country.

The Indonesian Economic Minister, Airlangga Hartanto made the announcement during a press conference on Thursday (21/1).

“For restrictions on foreigners to Indonesia, an extension of the ban is also carried out, from January 26 to February 8, 2021,” said Hartarto.

The ban forbids foreign nationals from entering the country, however the following are exempt from the policy:

Expats with diplomatic visa

KITAS and KITAP holders

Licensed expats from institutions or ministries

Indonesian citizens returning to the country

Although exceptions are made, all travelers are obliged to entry requirements and protocols, including presenting a negative result PCR test taken a maximum of 72 hours before departure, attached to the e-HAC International Indonesia.

Upon arrival, they will be re-tested by a swab test and asked to quarantine for five days.

While the government has arranged quarantine facilities free of charge for Indonesian citizens, foreign nationals must quarantine at their own expense, at a hotel certified by the Health Ministry. 

As per foreign government officials, they are able to self-isolate within their official residence.

Following the quarantine, another swab test will be conducted before they are able to freely move within Indonesian territory. 

In the case the tests result positive, medical expenses for Indonesian citizens will be covered by the government while foreign nationals will be treated at the hospital at their own expense.

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Source : https://thebalisun.com/

BALI OFFICIALS INCREASE FINES FOR FOREIGNERS REFUSING TO FOLLOW PROTOCOLS

 

Governor Wayan Koster highlighted the number of foreign nationals refusing to comply with health protocols in Bali.

He has decided to take firm action by forbidding entry into tourist sites and restaurants to individuals refusing to abide by protocols.

In addition, officials have decided to increase fines to noncompliant foreigners so they may take protocols more seriously. 

During a live stream on the National Disaster Management (BNPB) YouTube Channel about the partial lockdown set to be enforced in Java and Bali, the governor explained that most locals in Bali tend to comply with prevention protocols.

He also admitted to receiving many reports from officers regarding foreign nationals refusing to wear masks in public places.

He ordered all businesses, specifically cafes and restaurants, to refuse service to individuals without masks.

“I will set a new policy to solve this problem, those who refuse to wear masks will not be able to enter any public areas like cafes or restaurants” said Koster on Friday (8/1). 

According to data from National Disaster Management (BNPB), 96% of people in Bali have complied with wearing masks and 91% with following physical distancing.

“The level of compliance in Bali is considered the highest in Indonesia,” Koster added.

Meanwhile, the Head of Badung Public Civil Service, I Gusti Agung Kerta Suryanegara said that according to the new decree from the governor, fines will be increased for foreigners as opposed to locals.

“I think a fine of USD 7.1 (IDR 100,000) is too low for them. It has to be higher than the fines for local people, to make them regret ignoring our policies” Suryanegara said on Friday (8/1).

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Source : https://thebalisun.com/

INDONESIAN TOURISM MINISTER VISITS BALI TO DISCUSS REOPENING FOR INTERNATIONAL TOURISM

 INDONESIAN TOURISM MINISTER VISITS BALI TO DISCUSS REOPENING FOR INTERNATIONAL TOURISM

President Joko Widodo has recently appointed a new Tourism Minister, Sandiaga Uno – previous Vice Governor of Jakarta, to stimulate the tourism industry in Indonesia. 

As Indonesia’s prime tourist destination, Uno made a trip to Bali to analyze and discuss the reopening of the island to international tourism.

Today (27/12) marks Uno’s first appearance in Bali as Tourism Minister, as he arrived to evaluate the performance of safety measures and prevention protocols on the island.

The objective of this visit is to assess airport and hospitality regulations to verify that Bali is safe and ready to reopen.

“I believe the most integral constituent for Bali is to enforce all health and safety protocols as the island is considered as the main tourist destination for both domestic and international tourists” said Uno. 

Uno plans to establish communication with the Governor of Bali, Wayan Koster, and the Maritime and Investment Coordinator Minister, Luhut Binsar Pandjaitan, to discuss the possibility of reopening which he says is his number one priority during this visit.

“I’m also concerned about the people in Bali that have lost their jobs due to the pandemic. I hope people will stay patient as I try to find solutions” Sandiaga added.

After inspecting Ngurah Rai International Airport, along with several tourist attractions, Uno admitted that the execution of protocol is strictly enforced.

He also noted that Bali has sufficiently managed the influx of domestic tourists this holiday season.

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Source : https://thebalisun.com/

 OVER 1000 VISITORS CANCEL TRIP TO BALI TEMPLE FOLLOWING NEW ENTRY REGULATION

The recently issued decree, requiring domestic tourists to present a negative COVID-19 test results upon arrival in Bali has affected a number of tourist attractions including Ulun Danu Beratan Temple.

Previously, thousands of tourists canceled their hotel reservations in Gianyar, Badung and Karangasem, with Tabanan most recently impacted by the policy. The Manager of Ulun Danu Beratann Temple, I Wayan Mustika, explained that 20 travel agents have officially canceled trips to Ulun Danu Beratan Temple, Tabanan during this holiday season.

He admitted that the cancelations were the result of the new entry requirement that has just been newly issued by the provincial government to require a swab test or rapid antigen test with negative results from each visitor.

 “Travel agents that have canceled their reservations were from Malang, Surabaya and Bandung. Although they had booked the reservation more than a month ago, we just started receiving cancelations on Wednesday (16/12)” Wayan Mustika said.

Wayan was disappointed with the new decree which affected over 1,000 visitors who became reluctant to travel this holiday season.

Meanwhile the management of Ulun Danu Beratan Temple has prepared all safety measures inside the area of the temple, such as providing hand wash stations, hand sanitizers and temperature checking upon arrival.

In an interview with The Manager of Tanah Lot Temple, I Ketut Toya Adnyana stated that the amount of visits at Tanah Lot Temple is far from what they expected earlier. “We noticed that the visitors are much fewer than the previous holiday season” Ketut Toya concluded.

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Source : https://thebalisun.com/

 BALI GOV’T PREPARES TO REOPEN BORDERS FOR INTERNATIONAL TOURISTS

The provincial government of Bali is working with the central government in preparation of reopening the island’s borders for international tourists.

During a press conference at the Bali Communication and Statistics Agency Office on Thursday (17/12), Bali Regional Secretary, Dewa Made Indra, confirmed that the central government is closely supervising the preparation stage.

“Signs of reopening the border to international tourists are clearer, especially since several ministers have recently inspected implementation of protocols in Bali” Made Indra said.

Recently, the Indonesian Transportation Minister, Foreign Affairs Minister, Law and Human Rights Minister and other government officials inspected the Ngurah Rai International Airport and Garuda Wisnu Kencana Park.

Indra explained that reopening borders during the pandemic is not an easy task as many countries have not yet revoked travel restrictions.

He explained that the peak of travel season is soon approaching with the year-end holiday. The reason for new entry policies applied to domestic tourists is to prevent a surge in cases after the holiday season ends.

“We need to be more alert in handling the influx of domestic visitors this year. If we fail to reduce transmission by the end of the holiday season, all our efforts will go in vain” concluded the former Head of Bali Disaster Management Agency.

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Source : https://thebalisun.com/

 BALI GOVERNOR ISSUES REGULATION FORBIDDING NEW YEAR’S CELEBRATIONS

As a result of the rising Covid-19 cases, the Governor of Bali, I Wayan Koster, has issued a decree forbidding new year’s eve celebrations in the province. Strict safety measures are in effect across Bali, and anyone defying government orders will be penalized.

The decree was initiated by the Central Government to prevent large gatherings which can lead to virus transmission during the current pandemic.

The Governor outlined the details of the new regulation during a press conference in Denpasar on Tuesday morning (15/12). “Every person, business or facility planning to celebrate new year’s eve this holiday season will be strictly prohibited to organize any kind of indoor or outdoor event, light up fireworks or consume alcohol in public places,” stated Koster.

The Governor also added that all operating accommodations or tourist attractions must comply with health and safety protocols, including providing hand wash stations, hand sanitizers, wearing masks, maintaining social distance and limiting capacity.

The Government’s Decree number 46 Year 2020 will be in effect from Friday December 18, 2020 until Friday January 4, 2021.

According to the decree, each person or business disobeying the regulation will be penalized based on government policy.

This policy was commenced by the central government due to the rising Covid-19 cases in Indonesia, including Bali. As of Monday December 14, 2020, Bali recorded 77 new cases, resulting in a total 15,150 cases in Bali since the start of the pandemic.

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Source : https://thebalisun.com/

BALI AGRICULTURAL SECTOR IN DIRE NEED OF GOVERNMENT AID

 Agriculture Professor, Wayan Windia from Udayana University, has urged the government to help the devastated agricultural sector.

Widiana requests the government to focus its attention on farmers as they struggle to survive the consequences of the current global pandemic.

He stated that the Central Government stimulus is more concentrated on the hospitality industry while neglecting the fact that the agriculture sector has been at the lowest economic state even prior to the pandemic.

“We need to be grateful that our agricultural sector maintains enough stability to provide food security and daily consumption in Indonesia” expressed Windia.

The Professor urged the Agricultural Minister to request the President to provide a much needed grant to the agricultural sector during the Cabinet meeting.

Windia encouraged relevant organizations including HKTI and HNSI to speak up and fight for farmers’ rights and government assistance.

In 2018, the Governor had issued Governor’s Regulation Number 99 to provide farmers with financial aid.

“According to my research, only 13 percent of the agricultural sector has received small portions of cash assistance, while 35 percent of Bali’s population is employed within this sector. This is far from enough” Windia concluded.

Source : https://thebalisun.com/

CASES OF COVID-19 DROPPING IN BALI AS MOST OF ISLAND NO LONGER IN RED ZONE

 

The number of COVID-19 cases is dropping rapidly in Bali as most of the island is no longer considered in the ‘red zone’.

Indonesian Military leaders are praising the Bali Provincial Government and the people for being disciplined with the strict health and safety protocols. 

The wearing of face masks, keeping hands sanitized and physical distancing has lead to the decrease of COVID-19 cases in Bali. 

The Head Staff of Military Command IX/Udayana, Brigadier General Candra Wijaya told Tribune, “The number of cases is trending downward especially in Bali.”

He also said that The Coordinator of Investment and Maritime Minister, Luhut Binsar Pandjaitan has appreciated about the way the Bali Provincial Government has enforced the prevention of COVID-19. He added that very few people in Bali are no longer wearing masks. 

Bali Vice Governor, Tjokorda Oka Artha Ardhana Sukawati (a.k.a Cok Ace) said that the reducing number of cases is due to the health protocols that have been put in place and he would be disappointed in anyone still refusing to wear a mask at this point. 

Cok Ace reminded the people that before a vaccine is distributed, face masks are the best prevention method to stop virus transmission.

“As a tourist destination, Bali must earn the trust from the travelers by continuing to promote healthy and safe tourism,” Cok Ace told Radar Bali.

“I am reminding everyone in the hospitality business  to keep implementing health and safety measures which they started to ignore recently” Cok Ace added.

The Bali COVID-19 Task Force reported that for the last three days, the number of confirmed cases of COVID-19 have been in the 60’s compared with previous weeks which were seeing numbers in the 90’s and 100’s. 

Cok Ace is asking all the people in Bali to start operating their business in the markets to recover from the financial crisis, especially during the holiday season.

Tourists that have recently visited Ubud were disappointed to find all shops and markets still closed. 

Source : https://thebalisun.com/

UBUD MONKEY FOREST IN BALI WILL REOPEN NOVEMBER 5TH

 The famous Ubud Monkey Forest in Bali will reopen for tourists on November 5th, 2020 with new health protocols in place.

The Monkey Forest in Ubud is one of the most famous tourist attractions in Bali that is located in Padangtegal Village and has been closed since the pandemic began.

The Head Of Padangtegal Village, I Made Gandra has decided to reopen the Ubud Monkey Forest as an effort to recover the economic situation of the local community in Padangtegal especially for the surrounding area of the monkey forest.

“We must do this especially for the monkeys, somebody has to feed these animals and to attract people to come to Ubud” Made Gandra said to Bali Vice Governor, Tjokorda Oka Artha Ardhana Sukawati (Cok Ace) in Governor’s Office on Tuesday Oct 27th 2020.

Cok Ace is in support of reopening plan on November 5th.

Cok Ace agreed to the plan to reopen several tourist attractions in Ubud as long as they are following all COVID-19 prevention protocols to avoid transmission of the virus in Ubud.

“Please stay safe and follow the rules to prevent creating a new cluster of COVID-19 inside the Monkey Forest” Cok Ace said.

Cok Ace said that the Ubud area seems like a ghost town and has been hit harder than anywhere else on the island without any tourist activity in sight.

He asked to the local community in Ubud to keep their shop doors open, which  will help create an ambience that feels normal in hopes that it will bring more people back to the area.

“Most of the accomodations in Ubud are closed so it has caused domestic tourists to stay elsewhere on the island. It obviously makes things worse in Ubud that it still appears mostly closed” Cok Ace concluded.

Source :https://thebalisun.com/

Bali tourism industry concerned with Australia’s plan to restrict overseas travel until late 2021

 

The increasing likelihood that Australia’s borders will remain closed for international travel until late next year appears to have added another layer of concerns among tourism players in Bali, many of whom had been counting on the return of foreign travelers to revive their businesses. 

Last week, an Australian official confirmed that Aussies should not expect to be able to travel overseas until late 2021 due to COVID-19 restrictions. The country’s treasurer, Josh Frydenberg, said that while domestic travel might resume by the end of 2020, international travel would not be possible until there’s a vaccine.  

Indonesia, with 349,160 confirmed coronavirus cases as of yesterday, now has the highest tally of COVID-19 cases in Southeast Asia. Though the country has yet to open its borders or announce plans of doing so in the near future, tourism has been high on the list of priorities among officials. 

“Of course [this latest update] is a great concern, this potentially poses a threat to tourism in Bali,” I Gusti Ngurah Rai Suryawijaya, who is deputy chairman of the Indonesian Hotel and Restaurant Association (PHRI) in Bali, said, citing the fact that Australians made up the highest number of tourists visiting the province in 2019. 

“We’re really hoping that [borders] will open for foreign tourists. But at this time a number of countries are still closed.”

While the focus on domestic tourism at this time seems to have helped Bali a little, officials have noted that they are not significant enough. An occupancy rate above 40 percent is said to be the minimum threshold for hotels to turn a profit, but the rate has only hovered between 5 and 9 percent since Bali opened to domestic travelers in late July. 

Bali’s tourism-dominated economy has been severely impacted by the pandemic, with more than 76,000 workers furloughed and 532 companies shutting down operations in Badung regency alone, as of early October. 

In addition, Tourism and Creative Economy Minister Wishnutama has expressed concerns that there’s a negative image of Indonesian tourism at the moment in Australia. 

“Our tourism image is not in a good condition. The perspectives abroad, especially in Australia … I see that there’s been negative reports coming out of Australian media,” Wishnutama said. 

The minister emphasized the importance of implementing strict health protocols to improve those negative perceptions, which would help support the discussions the ministry is having with its counterparts abroad. 

Earlier this month, Indonesia’s airport management firm PT Angkasa Pura I said they are in talks with South Korean officials to establish a special route for travelers from the East Asian country to visit Bali during the pandemic.

Source :https://coconuts.co/bali/news/

BALI WILL REOPEN BORDERS WITH SINGAPORE IN NEW BUSINESS TRAVEL CORRIDOR

 Indonesia and Singapore will reopen their borders to each other in a new reciprocal travel corridor which will allow for Singaporean business travelers to arrive in Bali. 

The governments of Indonesia and Singapore have announced a reciprocal green lane between the two countries will officially launch on October 26th, 2020. 

The reciprocal green lane is the first step Indonesia has taken on relaxing their strict border lockdown since the beginning of the pandemic. 

The reciprocal green lane allows for the free flow of business travelers between the two nations to help stimulate the economies of both nations. 

The Singapore Foreign Affairs Minister announced the reciprocal green lane during a press conference on Monday Oct 12th 2020. He also stated  that the application process will launch on October 26th, 2020, for travel between the two countries. 

Indonesian Foreign Affairs Minister, Retno Marsudi  announced that only citizens from Singapore will be able to apply for the green lane and they must be sponsored by an Indonesian company. 

“Singaporeans need to apply for the visa through the Indonesia Directorate General of Immigration’s official website,” Retno said.

Indonesian citizens who want to travel to Singapore on business won’t require a visa and instead will apply for a Safe Travel Pass from the Singaporean Government.

The applicants must also provide a negative PCR swab test result from a medical institution that is recognized by both countries that is completed within 72 hours of departure from the country of origin.

Applicants will also have to commit to a minimum of 14 days when visiting either Indonesia or Singapore. 

A Professor from National University of Singapore, Teo Yik Ying said that the economic relationship between the two countries is the main reason of why the Singaporean Government has decided to open its borders to Indonesia.

“Despite the surging Covid-19 cases in Indonesia, we believe that we can reduce the possibility of virus transmission through pre-departure and post-arrival testing” Yik Ying concluded.

Up until the announcement, the government has kept Indonesia’s borders including Bali closed to almost all foreign visitors. 

The new travel corridor between Indonesia and Singapore will allow for business travelers to travel to Bali.

While it may not be the announcement tourists wishing to visit Bali had hoped for, it is the first step in a public announcement that shows the Indonesian government is willing to work with other countries to loosen its restrictions. 

While some travelers have reported on social media they have been permitted into Bali using loopholes through visa companies, others have been denied entry. Until official announcements are made, it is not recommended that travelers use visa companies to try and skirt the border restrictions. 

A couple from the UK told The Bali Sun that they lost over $2300 USD to a company that had promised them entry visa’s into Indonesia. 

Another man from France said that he had received a valid Indonesian visa through a Bali visa company but was still denied entry into the country.

Bali originally opened for domestic tourism on July 31st, 2020 and had originally planned to reopen for international travelers on September 11th. The central Indonesia government overrules the reopening saying they would keep the borders closed until at least the end of 2020. 

Bali has seen a large spike in COVID-19 cases since reopening for domestic tourism. 

According to official statistics, 9759 people have been infected with COVID-19 in Bali resulting in 313 deaths. 1129 are currently in care and another and 8317 have recovered. 

https://thebalisun.com/

BALI TARGETS 1 MILLION VISITORS IN NEW TOURISM PROMOTION ‘BALI, I MISS YOU’

 Uncertain of when when the pandemic will end, the central government of Indonesia has initiated a tourism promotion called “Bali, I Miss You”

Director of Information and Maritime Public Relations, Septriana Tangkary said during a webinar that she’s optimistic that if this campaign is success, it could solve the financial problem in the areas where tourism is the main source of income such as Bali.

Bali is the number one tourism priority of the Indonesian president because Bali had been contributing 40% of the foreign exchange to the country.

“The President has said that the reopening should be done with several stages to minimize a new cluster of Covid-19 with a strict health and safety protocols” Tangkary said.

Head of the Advanced Indonesia Woman Organization, Lara T Koentjoro said that she’s targeting 1 million visitors to come to Bali during the pandemic.

“I know that there are some areas that are considered red zone, but we can just focus on the green zone areas that’s a lot safer to visit,” Lara said.

She hopes that all the stakeholders could participate in this program. “We need to start spreading the positive news among the people, so they don’t have to be worried.

There’s still so many places with zero case of Covid-19,” Lara added.

Meanwhile, The Directorate General of Information and Public Relations, Widodo Muktiyo said that the amount of arrivals from tourists at the Bali Ngurah Rai airport had decreased 100% until June.

“Nowadays, the government is focusing on the recovery of the domestic tourism industry by implementing strict protocols, subsidize airplane tickets, and tax incentives for hotel and restaurants” Muktiyo said.

Executive Director of the Indonesia Hotel and Restaurant Association, Ida Bagus Purwa Sidemen has been ensuring every hotel and restaurant is verified with the new normal certificate.

“I suggest to all the travelers to ask the hotel management about their health protocols without hesitation before staying to give a safety feeling during their vacation” Bagus Purwa concluded.

There have been no dates released regarding the phased reopening that the President mentioned.

Source : https://thebalisun.com/

DESERTED KUTA HOTELS IN BALI WILL BECOME QUARANTINE FACILITIES

 

Hotels in Kuta that have been left almost empty due to the pandemic are being used to house quarantine patients from Bangli.

The Bangli District Government has reserved 100 hotel rooms in Kuta to isolate  asymptomatic and mild symptom patients of Covid-19.

Head of Bangli Disaster Management Agency, Ketut Gede Wiradana has said during a press conference on Wednesday Oct 7th 2020 that he has surveyed several hotels that he will use as quarantine facilities. “We have chosen a hotel outside Bangli, because hotels in Bangli did not meet our quality standards for Covid-19 patient isolation rooms” Wiradana said. 

Bangli Disaster Management Agency has planned to relocate those patients from their homes to the hotels in Kuta on Friday Oct 9th 2020.

According to the standard of Disaster Management Agency, the hotel must meet certain specifications. Each room can fit maximum 2 people, the hotel has to provide meals 3 times a day along with two snacks. Additional requirements include laundry service, internet service and regular sanitation.

“We chose the hotel based on those specifications” Wiradana added. There are 24 patientsso far in Bangli that will be relocated to their new quarantines in Kuta.

Meanwhile in Ubud, the Regional Secretary of Gianyar, Made Gede Wisnu Wijaya, has said that he believes the hotel being used for quarantine is haunted. 

The Secretary has sent a priest to rid the ghosts from the hotel because he was worried that the haunting would have a negative impact on the patients staying at the hotel.

The Civil Service Security Officer who works to secure the hotel has confirmed that they  felt the presence of the black spirit.

“We have sent a priest to pray for the hotel and asked him to remove all the negative energy so the people who have been undergoing quarantine could recover as soon as possible,” Wisnu Wijaya said.

Source : https://thebalisun.com/